Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the delivery frequency you select at checkout.

You can manage, pause, skip, or cancel your subscription at any time before your next order ships via the link in your order confirmation email, by logging into your online account, or by contacting our support team.

Once a subscription order has shipped, it cannot be canceled and is not eligible for a refund.
Free gifts are not included with subscription orders unless otherwise stated.

For additional details, please refer to our Returns Policy.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.